April 30, 2016 – Berkeley, CA – In an unprecedented settlement announced today, Uber has agreed to take affirmative steps to prevent discrimination against blind riders who use guide dogs in its transportation network across the United States.
The settlement resolves a lawsuit—National Federation of the Blind of California, et al. v. Uber Technologies, Inc.—brought by the National Federation of the Blind, its California affiliate, and individuals who use guide dogs, to ensure that guide dog users have full and equal access to vehicles in the Uber network. This is the first nationwide class-action settlement of its kind against an app-based transportation network company.
While the growth of Uber’s on-demand transportation services has the potential to be a boon to blind people, drivers using the Uber platform have denied rides to blind people who use guide dogs. Any such discrimination violates federal and state laws that protect the rights of people with disabilities. Under the settlement, Uber will work to end this discrimination and blind individuals will be able to use Uber without the threat of discrimination.
Uber has agreed to take affirmative steps to tell drivers about their obligations to transport riders who are disabled and use service animals. Uber will require that existing and new drivers expressly confirm that they understand their legal obligations to transport riders with guide dogs or other service animals. Uber will also implement stricter enforcement policies—Uber will remove a driver from the platform upon a single complaint if Uber finds that the driver knowingly denied a person with a disability a ride because the person was traveling with a service animal. In addition, if Uber receives complaints that a driver denied a person a ride because of a service animal on more than one occasion, the driver will permanently be removed from the Uber platform regardless of the driver’s intent.
Uber will also enhance its response system for complaints related to discrimination against guide-dog users, and will track detailed data on all allegations of such discrimination. Additionally, the National Federation of the Blind and its California affiliate will deploy testers over a multi-year period to evaluate Uber’s compliance with the settlement.
Mark A. Riccobono, President of the National Federation of the Blind, said: “Access to reliable and effective transportation is critical to the ability of blind people to live the lives we want. Uber and similar services can be a great asset to the blind when they are fully and equally available to us. The National Federation of the Blind is therefore pleased with Uber’s commitment to effectively enforce a nondiscrimination policy with respect to blind people who use guide dogs. We look forward to working with Uber to ensure that all blind passengers can take advantage of the innovative transportation service it offers.”
Plaintiff Michael Hingson commented: “This settlement is a great step forward for all blind people. Uber can be such a convenient transportation option. I’m looking forward to being able to use the Uber services when Uber makes the changes needed to fix its discrimination problem and bring true access to guide dog users.”
Attorney Larry Paradis of Disability Rights Advocates said: “This settlement sets important precedent and shows that companies cannot ignore the rights of people with disabilities just because they use a new technology or a novel business model. We are pleased we could come to an agreement with Uber and look forward to working with the company to ensure a more accessible system.”
Attorney Michael Bien of Rosen Bien Galvan & Grunfeld LLP observed: “Technology-enabled services such as Uber have tremendous potential to empower people with disabilities to live more independent lives. By ensuring reliable equal access for blind riders with service animals to Uber’s services, this agreement harnesses that potential.”
Plaintiffs and defendant submitted the proposed settlement to the court on April 29, 2016, and seek approval from the court to settle as a nationwide class action. Copies of the settlement and other documents can be found athttp://dralegal.org.
Plaintiffs are represented by Larry Paradis and Julia Marks of Disability Rights Advocates, Timothy Elder of TRE Legal, and Michael Bien and Michael Nunez of Rosen Bien Galvan & Grunfeld LLP.
