Thursday, June 26, 2008

Knott's Berry Farm changes policy for disabled guests

From the Orange County Register:


BUENA PARK – In an effort to make waiting in lines fair for all, Knott's Berry Farm has adopted a new policy that no longer allows disabled park-goers to head to the front.

The new policy is meant to thwart cheaters: Those pretending to be disabled to get to the front of lines.

Guests with disabilities now have two options:


    • Get a yellow pass and wait on the sidelines for the rest of their party to get through the line.

    • Or, if the disabled person is alone or accompanied by only one other person, he or she can get a blue pass and have a ride operator give them a time when they can return. The time will be what the operator believes it takes to get through the line.

"There were abuses to the system, and at some point the (disabled) line was almost equal to the regular line, so it really wasn't serving its purpose," said a Knott's spokeswoman, Jennifer Blazey.

Knott's is willing to consider special circumstances, Blazey said, in which disabled park-goers could still go to the front of lines.

"We can make accommodations for them," Blazey said.

A Minnesota amusement park made a similar decision this week.